Step 01

Install & Train

From commissioning to hands-on clinical training, your team is confident from day one.

Step 02

Operate & Support

24/7 multilingual response and remote diagnostics keep every surgery running without pause.

Step 03

Maintain & Calibrate

Preventive plans and factory-certified calibration protect long-term optical performance.

Core Services

Professional Technical Support

When something matters mid-case, speed is everything. Our support covers the full fault lifecycle — from the first alert to full recovery.

48hours

Engineer Dispatch, Guaranteed

For critical on-site cases, we commit to dispatching a qualified engineer within 48 hours of escalation.

Response

Rapid Response Mechanism

A 24/7 professional technical support hotline with a multilingual service team ensures that customer inquiries and fault reports worldwide receive immediate response.

Diagnosis

Tiered Fault Diagnosis

We have established a tiered fault handling process covering “remote guidance → on-site repair → spare parts replacement”. Most common issues can be resolved quickly through remote diagnosis; for complex faults that require on-site service, we commit to dispatching engineers to the site within the specified time frame.

Parts

Genuine Spare Parts Supply

A comprehensive global spare parts supply system ensures rapid availability of original-quality components, minimising equipment downtime.

Remote

Remote Digital Diagnostics

For software and imaging system issues, we perform real-time diagnosis and repair via a secure remote connection, restoring equipment operation without waiting for an engineer to arrive on site.

Training & Education

Clinical Training and Education

Great equipment is only as good as the hands that use it. We help your team master every function — on site, on stage, and online.

01
Training

On-site Installation Training

After equipment installation and commissioning, clinical application experts provide hands-on operation training to ensure the surgical team can use the device proficiently and safely, and fully leverage its functional potential.

02
Masterclass

Advanced Masterclasses

We regularly collaborate with renowned medical institutions and experts both domestically and internationally to hold masterclasses and workshops on microsurgical techniques. These cover key procedural points for typical surgeries across various departments, advanced equipment applications, and handling of intraoperative emergencies, helping physicians continuously improve their skills.

03
Platform

Digital Learning Platform

Our upcoming online learning centre will provide equipment operation videos, maintenance guides, and a library of surgical application cases, allowing physicians to learn anytime, anywhere.

Maintenance

Equipment Maintenance and Calibration

Precision degrades without care. Scheduled service and factory-standard calibration keep optical performance exactly to specification.

Calibration

Factory-Certified Calibration

Optical system calibration using original factory standard tools and software ensures that core performance indicators such as resolution, colour reproduction, and depth of field consistently meet factory specifications.

Maintenance

Preventive Maintenance Plans

Customised regular inspection/calibration and performance verification plans based on equipment usage intensity and service life.

Annual

Annual On-site Preventive Maintenance

Scheduled on-site checks to ensure long-term reliability.

Customer Service

Customer Service

Reach a real person, in your language, on the channel you already use.

WhatsApp

International WhatsApp Customer Service

Connect with our multilingual support team via WhatsApp for immediate, real-time assistance wherever you are.

Multilingual team
Email

Online After-sales Email Support

Submit after-sales requests and technical questions to our dedicated support mailbox for prompt follow-up.

Dedicated mailbox

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